Absolutely! Hemp's sustainability is indeed one of its most remarkable qualities. Its rapid growth cycle and minimal need for resources like water and pesticides make it an environmentally friendly option for various industries. The fact that it's essentially a weed means it can thrive in diverse climates and soil types, further enhancing its sustainability credentials.
It's versatility in producing biodegradable materials means it can potentially replace less eco-friendly options like plastics and synthetic fibers. This versatility extends to its potential applications in textiles, construction materials, biofuels, and even food products.
Overall, hemp represents a promising avenue for sustainable development and could play a significant role in reducing our environmental impact across multiple sectors.
Yes, we want you to love our products as much as we do, which is why we have a 30 day money-back guarantee. This means that we will give you a refund if you are not happy with the results after one month of consistently using our products. We require before and after photos to be able to address any concerns that you have with our products, so please remember to take photos before using any skin care or beard care products from us.
Our testing is exclusively conducted on human volunteers who share our passion for nurturing their skin.
We exclusively incorporate natural plant-based ingredients into our products, which may result in a shorter shelf life. Yet, the presence of preservatives is essential to uphold the potency of your skincare across diverse climates and environments. That's why we opt solely for natural preservatives, steering clear of anything synthetic.
Firstly, congratulations! What an exciting time for you! We extend our heartfelt best wishes for a smooth journey through your pregnancy.
Rest assured, our products are crafted from all-natural, plant-based ingredients, making them safe for use during pregnancy. Nonetheless, if you have any concerns, we recommend consulting with your GP for personalized guidance.
Absolutely, we're committed to environmental stewardship, reflected in our packaging choices, which are largely recyclable.
That's why we opt for glass containers over plastic, striving to minimize plastic usage in our packaging. We're determined to prevent our packaging from contributing to landfills, as glass is endlessly recyclable.
Apologies for not being able to assist you at the moment. Please reach out to us via email at Hello@thehempfactory.com.auand we'll respond promptly once we have a solution for you.
If you have any suspected or known skin allergies, we advise consulting with your GP before making a purchase.
Additionally, we strongly recommend patch testing any of our products on a small area of skin, such as the inside of your elbow or behind your ear, before full use.
We're committed to your satisfaction and will gladly issue a refund. However, we kindly ask that you provide before and after photos to help us assess your reaction to our products.
Our Cleanser is designed to be soft and gentle, replenishing healthy oils without stripping the skin. By omitting foaming agents, we minimize the likelihood of redness, though occasional occurrences are possible. Should you experience any redness, rest assured it should subside quickly.
Our Beard products all contain Sweet Almond Oil, so we advise those with allergies to avoid this range.
While our Eye Elixir, Daily Moisturiser, Peppermint & Hemp Cleanser, and Avocado & Hemp Green Clay Mask do not contain nut oils, they are produced in the same warehouse as our beard range. Therefore, if you have a severe nut allergy, we recommend steering clear of our products.
As a precaution, always review the ingredients of any product before application. If you have any uncertainties, consulting with your GP is advisable.
Once opened, our products typically maintain their quality for about 12 months.
For optimal longevity, store your products in a cool, dry place, keeping temperatures below 30 degrees Celsius.
We rely on Australia Post for delivering parcels within Australia.
Typically, Australian orders are packed and processed within 2-5 business days.
To stay updated, please ensure you provide your email address at checkout.
Please contact us at Hello@thehempfactory.com.auas soon as possible so we can try and update your order with your correct address.
Please note however, that we are not held liable if you enter an incomplete or incorrect address.
We offer free standard shipping for all orders over $95. Alternatively, you can upgrade to express shipping for $15. For orders below $95, standard shipping is available for a flat fee of $19, or express shipping for $25.
Additionally, any orders exceeding $200 qualify for free express shipping.
We regret that we can no longer provide complimentary shipping due to the rising costs incurred by Australia Post.
We highly advise double-checking your address before placing an order, as once it's dispatched, we're unable to make changes.
If you decide to cancel your order after dispatch, you'll need to wait for it to arrive and then return it to us at your expense for a refund.
Please ensure the product is returned in its original, unopened packaging, as opened products cannot be accepted for returns.
Please check your junk / spam folder and ensure you have entered a valid email address.
If you have not received an order confirmation you can contact us at Hello@thehempfactory.com.au to confirm receipt of your order.
If you would like to place a wholesale order, please email Hello@thehempfactory.com.auand a member of our team will get back to you as soon as they can.
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